Frequently asked questions

We want to make sure you have all the information you need to make an informed decision.

If your questions aren’t answered below, please reach out to us.

Q. Are you Child Care Benefit/Child Care Rebate approved?

A. Yes we are! To aid in the payment of childcare fees, the Family Assistance Office (FAO) has provided access to Child Care Benefits (CCB) and the Childcare Rebate. Parents, please note it is your responsibility to apply for these schemes with the Family Assistance Office on 13 61 50.

For further information:

http://www.familyassist.gov.au
https://www.mychild.gov.au/childcare-information/rebate

Q. When are my fees payable?

A. Fees are payable on the Friday of your child’s first week of care via Ezidebit. Fees are payable one week in advance so in your child’s first week of care, two weeks will be debited.

Q. What’s included in my daily fee?

A. To assist with those busy mornings, Petit provides the following:

  • All meals (Breakfast (Melbourne centres), Morning Tea, Nutritious Lunch, After Tea and Late Snack prepared fresh onsite daily by our Chef
  • Nappies, Wipes, Sunscreen
  • Sunhat and Tote Bag
  • Linen for rest/sleep time (certain centres only)
  • Access to Storypark – an app that allows you to follow your child’s learning journey and revisit and relive treasured memories at any time!
  • Secure PIN to enter at the Centre and access to QKiosk – a digital sign in/sign out system
  • Incursions: To enhance our programs and learning curriculum, Petit centres engage in various incursions throughout the year to compliment current learning experiences and to deeper engage your child’s love of learning and promote their development
Q. Can my child and I have an orientation before commencing care?

A. Yes you are more than welcome to orientate your child to our Petit Centres.

Please contact our Centre Directors to arrange a suitable time for you and your child to visit our Centre and meet our educators.

Our orientation sessions are at no charge however all enrolment documents must be returned and parents must stay on the premises.

Orientation Process

Before your child starts at our Centre we encourage transition visits for you and your child.

We want to help make the settling in period as easy as possible — as new situations are often overwhelming for young children. A gradual introduction for your child into Petit Early Learning Journey centre works best.

Outlined below is a guide to our orientation process.

All orientations are tailored to suit your individual needs however a basic orientation process is as follows;

  • A pre booked half hour visit enabling you and your child to become familiar with the surroundings, meet the staff and allowing time for the Director to answer any further questions you may have.
  • On your next half hour visit, we encourage you to settle your child into their studio and then leave the room for short intervals so your child’s progress can be monitored to observe how your child engages with the new environment
  • During the last visit, we suggest you extend your stay to 1 hour and join in with a meal time. During this time parents are welcome to use the parent lounge while your child enjoys playing.

Please note that for orientation visits to be booked, all enrolment documents must be completed and returned and you must remain on premises.

Q. Do you have a minimum number of days my child has to attend?

A. Yes, we recommend a minimum of 2 days as we believe your child will benefit from building strong trusting relationships with their educators and peers.

They’ll also settle in more quickly the more frequently they attend.

Q. What do I need to bring on my child’s first day?

A. You only need bring a spare change of clothing and a water bottle for your child as we supply all meals, nappies and sunhats. Some of our Centres also provide linen for rest time.

For families who have littles ones in the nursery, please bring bottles and formula/breast milk. If a comforter such as pacifiers, blanket or soft toys is required, please feel free to bring this along too.

Q. Can I please come in for a tour before deciding whether we enrol our child?

A. Yes you most definitely can!

Please call our Centre Directors to arrange a suitable time for you and your child to visit our Centre and meet our educators or request a tour here.

Q. I want to enrol my child, what is the process?

A. Please complete an online enquiry form or alternatively call your preferred Centre (you can locate their number here and a Petit team member will be in touch with you to walk you through the next steps in enrolling your child).

Choose a child care centre you can trust.

Book a free tour.

Submit this form and we will get in touch within 48 hours to schedule your tour.